Client Empowerment
Making Advice Work: Empowering Clients to Take Ownership and Action

What this workshop is about

As small business advisors we all want to see our work create results by clients taking action to grow their companies.

One challenge is, that even if we give excellent advice, the client may not go forward with it.

However the real problem is that we see our role as telling the client the best way forward instead of letting the client find the path themselves.

The truth is that clients are much more likely to change if they have ownership of the decisions.

That’s why the best way to empower a client to take action is to shift from offering specific recommendations to exploring alternative options.

In this workshop you will discuss with other advisors how to start advising clients without giving directive advice.

The takeaway from this workshop is: 

- How to be a facilitator of your client's decision-making process

- How to ask questions which empower the clients

- How to present clients with alternative options with infographics

- How to give clients the final ownership of their decisions

- How to make a bridge from decisions to actions